At Santa Barbara Wholesale, we prioritize your satisfaction and aim to provide the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Conditions for Returns
Products may be returned under the following conditions:
- The item is defective.
- The product is damaged in any way.
How to Process a Refund
To initiate a return and receive a refund, please follow these steps:
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Email us at shop@santabarbarawholesale.com within 7 days of receiving your order.
- Provide details about the defect or damage, including any relevant photos or documentation.
- Our customer service team will assist you through the return process.
Timeframe for Returns and Refunds
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Return Request: You must contact us within 7 days of receiving your order to request a return.
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Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
We appreciate your understanding and cooperation in following our return and refund policy. For any additional questions or concerns, feel free to reach out to us at shop@santabarbarawholesale.com.
